Returns and refunds
Returns for retailer-fulfilled products are handled by the retailer or third-party seller that accepted your payment.
Amazon purchases
Open your Amazon account, locate the order, and use Amazon's return or replacement workflow. Eligibility, return windows, fees, and refund timing depend on the item and seller terms shown at purchase.
Battery return considerations
Do not ship a damaged or defective battery without instructions from the seller or carrier. Lithium batteries may require special packaging and transport procedures.
How we can help
HighLiFePO4 cannot access retailer accounts or authorize refunds, but we can help identify the product page or retailer associated with a link on our site.